Everything you might wonder about

Choose your equipment, select a quantity and press Add to cart or Buy now. Buy now takes you straight to checkout. Complete your name, delivery address and contact details, press Place order, and we email a secure payment link within one business hour. You can also order by phone on 073 592 7535 or by email at sales@velroviagroup.co.za.

We accept Visa and Mastercard credit and debit cards (3-D Secure), Instant EFT via PayFast, and standard bank transfer for orders over R5 000. Trade customers may request a pro-forma invoice and pay on approved 30-day terms. All prices are quoted in South African Rand (ZAR) and include 15% VAT.

Yes. Every order is issued with a compliant South African tax invoice showing our VAT number. Add your company name, VAT number and purchase order reference at checkout or email them to sales@velroviagroup.co.za and we will attach them to your invoice.

We deliver to every province in South Africa using insured, tracked couriers. Cape Town, Johannesburg, Pretoria and Durban are usually 1–4 business days after payment clears. Regional and outlying areas take 3–7 business days. Large items such as the Lumen convection oven or Polaris display fridge are delivered by two-person service and require someone on site to receive them.

Courier delivery is a flat R149 nationwide and free on orders over R5 000. Collection from our Mbombela showroom is free — we will confirm a collection slot. Bulky orders outside major centres may need a custom delivery quote before dispatch, which we always confirm with you first.

Yes. Once your parcel is collected you receive an email and WhatsApp message with a waybill number and tracking link. You can also email sales@velroviagroup.co.za with your order number (AE-YYYY-XXXXXX) and we will send a status update the same business day.

You may return unused equipment in its original packaging within 30 days of delivery for a full refund of the purchase price. We arrange and pay for the return courier on faulty, damaged or incorrectly supplied items; change-of-mind returns are collected at a flat R149 fee. Made-to-order items and hygiene-sensitive opened goods are excluded. See our full Return & Refund Policy for details.

Photograph the outer box and the damaged item within 48 hours of delivery and email sales@velroviagroup.co.za with your order number. We arrange a replacement or a full refund, including courier costs, at no charge to you. Never use damaged electrical equipment — unplug it and let our team guide the next step.

All Velrovia Group equipment includes a commercial warranty of 12–24 months depending on the product. Refrigeration compressors carry an extended 5-year warranty when registered within 30 days. Wear items such as glassware, seals and non-stick coatings are covered for manufacturing defects only. Warranty service is handled in South Africa with spare parts kept in stock.

Yes. Every appliance we sell is specified for commercial duty — typically 40–80 cycles a day — with hard-wearing 304 stainless steel, replaceable elements and spares held locally. Each product page lists rated capacity, power draw, dimensions and warranty so you can match equipment to your covers, venue and electrical supply.

We love this part. Send us your venue size, covers, menu style and budget via the contact form or call 073 592 7535. We will return a curated equipment list, electrical requirements, delivery timeline and a written quote within one business day. Free for South African venues, no obligation.

Yes — taps, washers, elements, thermostat dials, fuel holders, glass lids, seals and jugs are stocked in Mbombela. Email sales@velroviagroup.co.za with your model and serial number and we will confirm availability, price and courier options within one business day.

We sell rather than hire, but we partner with trusted rental companies in Cape Town, Johannesburg and Durban. Tell us your dates and city and we will share the right contact — or price a purchase if you plan to use the equipment more than three times.

Displayed prices are in ZAR, include 15% VAT and are valid at the time of ordering. We review pricing monthly; if a price changes before your payment clears we contact you before taking payment. Trade, bulk and export pricing is available on request.